Four Phone Calls, Four Emails Before I Get Help
by Michael Burke
I was in New York recently on Holiday with my family from Ireland and made use of a prominent car park facility in the city.
(Its a long story so I'll cut it short). After a struggle with one of their ticket machines, we were doubled charged by the car park and treated very poorly.
I followed this up with several phone calls and as usual was passed around a number of times and was told to call back.
I waited several days for a phone call and then decided to call again only to find I wasn't speaking to right person in the first place?
This lady then asked me to email her with my situation which I did before leaving the US for home.
Two emails later did I get any response? - no chance. Made another phone call from Ireland to the Lady in question who confirmed she received my emails (one requesting confirmation from me that she received it)but hadn't heard back from her manager who is now taking responsibility for my complaint!
She also warned me that I could wait up to 6 weeks for my money to be returned to me??
I then had to send the Manager an email with copies of my first emails before at long last I received an apology and a promise that I will get my cheque for $42.60.
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