booked a room,with cacellation insurance£1 50paid when booked when dates changed due to events beyond our control i cacelled within a few hours and had a email back saying i had a full refund within 10 days 4 weeks later and far to many e mails and phone calls later nothing!you cannot get through to anyone!will never use these rip off merchants again they are the pits. we did have to book a room with them and it was so bad we slept on top of the bed and did not use the toilet it was so dirty and left as soon as we could it was a nightmare
Jul 16, 2010 Rating
2 months + still waiting!NEW by: Cassie
i have been waging the war with travelodge for 2 months now, all because of 'beth' the incompetent telephonist, had she amended the booking while i was on the phone (when i realised my error) i would not have gone through and continue to go theough all this!
there is no direct way of dealing with travelodge, why is it that if you phone, they send you from post to post? if you try to email them, their system is down? customer services tell you that you need to contact the 'hotel' itself?!
so after contacting the 'hotel' why is it that im asked why im phoning when i have already had my refund? i asked if he was kidding, he didnt see the irony!
any information on who i can contact to get my refund would be sooo greatful!
Jan 22, 2010 Rating
and the war beginsNEW by: ray jolliffe 07940135653
I am about to
go into battle along the same lines with travelodge,and am now trying to find out if any real people exist within the customer services department,or am i to be put on the never ending convayer belt of pointless promeses and lies wish me luck ray
