Phone Selling With Voice-mail
Phone selling is
something that is seldom learned and something that most entrepreneurs and salespeople
too often take for granted.
It's been said "Your voice is your second face."
If that's true perhaps you should sharpen your telephone skills and especially
when it comes to voice-mail.
Maybe your voice-mail needs help.
Maybe you talk too fast. Maybe you sound like a monotone. And what's even worse
- maybe you talk too much. This is the cardinal sin when it comes to phone selling.
There are too few people who follow
proper voice-mail guidelines. Here are five ways to improve your voice mail
1. Remember the hyphen when leaving
your phone number. It’s there for a reason. There are two times - in a
ten digit phone number where a brief pause makes the difference. The purpose
of leaving your number on a voice-mail message is for the other party to get
it. They’ll get it if you remember the hyphens are there for a reason.
This is a much overlooked phone selling tip.
2. If you want to be remembered be brief. You’re not giving a speech.
You don’t have to tell me what you’re going to tell me, then tell
me, and then tell me what you just told me. Brevity sticks like velcro. Keep
your message under 30 seconds. Outline your thoughts before you make the call.
3. Make sure you sound alive when you record your voice-mail greeting, especially
if you’re in the habit of changing it daily. Changing your voice- mail
recorded message every day seems like a big waste of time. People already know
the day and the date, so why do you have to put that in your message? Stand-up
when you record your personal voice-mail message - you'll sound more energetic.
4. Don’t feel obligated to leave a message every time you call. If leaving
a message is important, do it. If it’s not important skip it. If you’re
calling someone three or four times during the same day, one message is enough.
Leaving three or four messages should be avoided because it simply sends the
5. One of the real advantages of using voice-mail is that you can make an off
line connection with another person. Be sure you are very specific about your
requirements and needs. Provide enough information so the person you are calling
can return your call with the details you’re looking for.
Voice-mail is a great phone selling tool when used properly. A poorly written
letter says something about you. A poorly worded voice-mail says the same thing.
When it comes to phone selling and using voice mail – remember
less is always more.
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