Salesmanship And What Buyers Think About Salespeople
What buyers think
about salespeople and their salesmanship isn't particularly good, at least according
to a recently study.
Here are some of
the results of a study conducted by Development Dimensions International.
"Salespeople
have become the second choice for information among consumers, losing out to
the Internet. Two-thirds of Canadian buyers believe salespeople's expertise
is getting worse."
Losing to
a living and breathing competitor is one thing. But losing to the internet sets
off a loud alarm and I hope you're hearing it. What happened to good old fashioned
selling and salesmanship?
"More than 90
per cent of customers would like their salesperson to be more of a resource
to them. Sixty-one per cent said sales representatives were transaction-oriented
only and did not understand customer needs."
Yikes - more
than 90% of customers want their salespeople to be more of a resource. How's
that possible when 90% of all salespeople forego asking any questions and immediately
start talking about product features and pricing. The selling game is rapidly
changing and you should be too.
"Some of the
terms used to describe them in the survey of corporate buyers included "leeches,"
"rashes," and "charm school graduates" with a "snake-oil"
reputation."
Imagine leaving
a sales call and having buyers thinking these things about you. What if 90%
of the salespeople are selling to 90% of the customers. It could mean some of
your customers are thinking some of these things about you. It's never too late
to learn the art of salesmanship.
"Buyers are
saying you need to know about our business, what's happening in the market .
. . and that means the salesperson has to invest in the relationship,"
says Allan Smith - Western Manager for DDI.
Okay - so
the selling landscape is loaded with challenges for you.
It's never been a
level playing field and it isn't one now.
The fact is, and
this study supports this, that a lot of salespeople don't get it. You can't
substitute salesmanship for product knowledge. And you shouldn't consider it
because the internet is probably do it for you.
A lot of salespeople
aren't establishing credibility and building relationships.
A lot of salespeople
show up and throw up on their sales prospects and customers.
A lot of salespeople
don't ask the right questions and then make amateurish assumptions about the
customer's problems.
A lot of salespeople
just talk too much. When in reality, the less you say the smarter you'll sound.
Yeah - that's a Meisenheimerism!
I've made all the
mistakes a sales person can make.
Then I read a book.
The book was about asking questions. It changed my life forever.
I became obsessed
with asking questions and eventually wrote my own book on asking the
best questions.
When I look back
on the last 19.5 years the one thing I did right that helped me earn millions
of dollars was to employ my ears before I engaged my mouth.
The more I knew about
my sales prospects and customers - the more I could help them.
As soon as I started
asking my questions my sales took off and so did my income.
Finally
- it doesn't take brains to ask intelligent questions, it simply takes some
discipline.
Check out the end
of this letter if you want to learn the easiest and best way to establish credibility
and build lifetime relationships with your sales prospects and customers using
professional salesmanship.
The
road to selling success is paved with my 12 Best Questions.
Start selling more
today and everyday . . .
PS
- You can get more information about my best selling book titled, The 12 Best
Questions to Ask Customers - using
this link!
If you can't see
this link in your browser just cut and paste this:
http://www.meisenheimer.com/products/12questions.htm
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