Using Compliments To
Make People Feel Good
This is a story about using compliments.
years ago I spent three days in St. Louis
National Speakers Association Winter Workshop.
I arrived late
Friday afternoon and my luggage arrived late
that happened to me 15 years ago I would have
gone "Ballistic" for the entire
weekend. I must be growing up because I treated
the "Entire luggage thing" as an
inconvenience – and a minor one at that.
During one of the breakout
sessions a speaker emphasized it was
very important to tell people what they are
compliments will make people more receptive
and your ideas.
I thought it was a good
concept and made a written note of it.
The next day I took
a seat in the last row to hear the opening
general session. A few minutes into the presentation
a woman sat down next to me and introduced
herself as K.R.
After the initial introduction she said, “I've
been using your
12 Best Questions To Ask Customers”
for several years with
extremely good results."
she was using compliments first thing in the
morning! I told her, "That makes my day."
Usually, after a program,
I'm "Outa there." This time, however,
I stayed to chat with K.R. She told me about
the work she's
doing and the book she was writing.
She also told me she
was related to Albert Einstein, which she
has cleverly worked into the title of her
When I go to these National Speaker Association
conventions I usually find myself running
like a gazelle between
the breakout sessions.
The compliment got me to "Simmer Down"
and take an interest in
you have the opportunity, try using compliments,
with your sales prospects and existing customers.
If your compliment is sincere and genuine
your sales prospect may be more receptive
and open to investing more time with you and
A few minutes before the next session began,
we shook hands and
I wasn't touched by an Angel but I was touched
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